Booking Cancellation Policy

1. 100 % Refund of pre-payment will be made to the customer, where the booking has been cancelled 24 hours before the pick up. 
2. In cases, where booking has been cancelled when less than 24 hours are left for pick up, an amount of GBP 20 or equivalent will be retained. 

No Show Policy

Cases where a customer or renter fails to pick up the car after reserving it is called a 'No Show' situation, which largely means there would be no refund or return of money paid while booking the car. 

Cancellation at the rental desk

Last minute cancellation at the rental desk would be counted as a 'No Show' and is non-refundable. 

Rental modification at the rental desks

You may request a bigger/smaller car or another model of the vehicle at the rental desk but the supplier holds the right to entertain any last minute rental changes or modification, based on the availability of such cars. Extra charges may incur and must be paid at the rental desk, if the rental change request is accepted by the supplier. 

Late Rental Pick-Up

If you arrive late at the rental counter without prior notice of any change in your travel plans, your rental would be counted as a 'No Show'. Car rental suppliers holds the right of canceling your booking upon late pick-up, at its sole discretion, due to heavy demand of cars at the rental desk. VIPCars.com is not to be held liable for any Cancellation and No Show caused due to your unavailability at the rental desk. 

To avoid the 'No Show' situation, you could request the supplier to hold your reserved car by informing of any change in your travel plans. It is advisable that you provide your Flight details at the time of booking so that the supplier can update themselves of your arrival timings in case of any delay. 

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Frequently Asked Questions

What are the charges for security deposits?
Security charges for a rental differ from supplier to supplier and country to country. Generally, you are informed about your security deposit or charges at the time of booking under the "Rental Terms" link for each car and this information is also included in your rental documentation.
What are the requirements for collecting a car booked online?
During the time of vehicle collection, you must have your rental voucher, valid driving license and a credit card in the driver's name. Also, it is advisable that you do carry other means of identifications like Passport. For any other information as to what might be required at the time of rental, please refer to the terms and conditions of the supplier, sent along with your confirmation voucher. You can anytime get in touch with our support team via call or email.
What services are included in my car rental booking?
Rental inclusions vary from supplier to supplier and country to country, but generally a car rental will include services like collision damage waiver, airport & location fee, theft protection, local taxes and unlimited mileage. The inclusions are also displayed before booking a rental and can be seen by hovering your mouse pointer on the Price of the car in the car search results. You may also refer to the "Rental Terms" link in the car search result page or if you have already made a booking with us, please refer to your confirmation voucher.
When do i make a payment for my car?
Upon reserving a car from VIPCars.com, you would be required to pay a small amount of the total payment amount at our website,while the rest of the payment is to be made at the rental desk ,when you present your voucher to collect your booked car.